Customer Service

At Hiczone, we are committed to providing you a seamless and satisfying shopping experience. Our team is here to help you with any questions, concerns, or issues.

Order Assistance

• Track your order status in real-time from your account dashboard
• Modify or cancel orders before they are dispatched
• Raise a complaint for missing or damaged items

Returns & Refunds

• Easy 7-day return policy for eligible products
• Refunds processed within 5–7 business days after return pickup
• Raise a return request from your account under "My Orders"

Payment Support

• We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery
• Secure payment processing through authorized gateways
• Failed payments are automatically refunded within 3–5 business days

Account Help

• Reset your password via the login page
• Update your profile, address, and contact details from account settings

Contact Us

Email: support@hiczone.com
Phone: +91 87097 87119
Working Hours: 00:00 – 23:59 (All days)